Return & Exchange Policy

• Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery
• Return & Exchanges can be made within 7 working days from arrival of package for local delivery , 30 days from arrival of package for overseas delivery.after item received with official receipt with tags still attached
• Items purchased during sales and promotions are non returnable, non-refundable and non exchangeable and are not allowed for size/design exchanges. Please refer to the size chart available before making any purchase
• Products are purchased through the JELATA's website and offline store
• Exchanges of item subject to stock availability and only allowed for the same item, color and size
• We will not be responsible for item(s) that are purchased through personal shopper, and scammers, and unauthorized agent
• Your products can be exchanged only once (ONE TIME ONLY)
• We do reserve the right not to allow the return or exchange of products of any transactions although the condition above is met
  
• Refunds will be made in store credit for the same amount of the product price that was originally purchased, within 14 working days
• Pre-ordered items cannot be canceled, returned, refunded, or have size changes

 

How do I return?

Any issues with your purchase, including the need for returns, exchanges, addressing defects, or receiving the wrong item, please follow these steps:

1. Contact Customer Care: Reach out to our Customer Care team. They are available to assist you in resolving any concerns you may have

2. Provide Details: When contacting Customer Care, please provide detailed information about your order, including the order number and a clear description of the issue you are facing

3. Assistance Process: Our Customer Care team will guide you through the necessary steps for return, exchange, or resolution of defects or wrong items

 

What items are returnable ?

You can return your items within 7 days of receipt of your shipment:

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging
• Free gifts or promotional items are not returnable

 

Items are not allowed to exchange if:

• Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
• Item that has been wash, altered and iron. (Shorten / hemmed)
• Item that have stain such as make up stain, food, pen and etc
• Item defected caused by customer
• Item with no invoice or purchase receipt
• Exceed 7 days from date of received item
• Item with no price tag or label

 

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping

 

What is Store Credit?

Store credit is a refund in the form of credit. It's like a gift card you can use towards a future purchase through thejelata.com. Simple, easy, and ready for you!

 

We reserve the rights to change these policies at any time without prior notice. Please contact our customer service if you have any inquiry about returns or exchanges.